Case Study: Global Village achieves 82% query resolution and 1.8× more users handled with Engati

Global Village - Customer Case Study

Global Village faced the need to provide support and easy access to information in multiple languages and across multiple channels, so they engaged Engati to deliver a multilingual, multi-channel conversational solution.

Engati deployed a multilingual chatbot across several channels, trained to handle high volumes 24x7; the bot resolved 82% of queries, saw 48% of users prefer Arabic over English, and enabled a 1.8x increase in users handled via chatbot.

Global Village