Case Study: Agriculture Insurance of India doubles user-handling capacity and delivers real-time multilingual responses with Engati

Agriculture Insurance of India - Customer Case Study

Agriculture Insurance of India faced difficulty responding in real time to repetitive enquiries across local languages. They engaged Engati, using Engati’s conversational modeller and trainable intelligence to tackle these high-volume, language-sensitive queries.

Engati implemented an automated conversational solution that quickly addressed repetitive questions and supported local-language interactions. The bot handled twice as many users as a human agent and served up to 172 users in a single day, significantly increasing response capacity and scalability.

Agriculture Insurance of India