Engati
37 Case Studies
Case Study: Jurong-Clementi Town Council doubles engagement with Engati chatbots
A Engati Case Study
How Jurong-Clementi Town Council doubles engagement with chatbots
The Jurong-Clementi City Council was seeking a solution to manage the high volume of repetitive inquiries they received from citizens. They turned to Engati for a chatbot platform to help address this challenge.
Using Engati, the council implemented a virtual assistant named Joelle that provides citizens with interactive options to efficiently resolve their queries in real-time. This solution from Engati successfully handled 57% of all incoming queries and was able to attend to one and a half times more users, effectively doubling citizen engagement.
Open case study document...