Case Study: TBO Holidays achieves 90%+ automated query resolution and 107% higher engagement with Engati

How TBO Holidays serves customers better through automated support

TBO Holidays relied primarily on email for customer support, which led to high incoming volumes that created bottlenecks and reduced agent productivity. To address this, they partnered with Engati and deployed Engati’s conversational modeler to build automated, interactive dialog flows.

Engati’s solution gave TBO Holidays a 24/7 chatbot that handles multiple users simultaneously and delivers quick answers; as a result, the bot handled 1.5× more users, resolved 90.40% of questions through bot flows, and drove a 107% increase in engagements via the bot.

TBO Holidays