Case Study: Etihad achieves 86.4% increase in engagement and 96.6% faster resolution times with Engati

Etihad - Customer Case Study

Etihad faced a surge in user queries during the pandemic and needed to respond without increasing pressure on its contact center agents. They partnered with Engati, deploying Engati’s multi-channel solution across Facebook, WhatsApp and their website to provide automated and live support.

Engati implemented seamless chatbots and live chat software to deliver real-time support across channels, resulting in an 86.4% increase in engagement and a 96.6% decrease in resolution time for Etihad.

Etihad