Case Study: Global Village boosts visitor satisfaction, answers 82% of queries and handles 1.8x more users with Engati's 24/7 multilingual bot

How Global Village boosts satisfaction rates among visitors

Global Village, a major events and entertainment destination, faced difficulty marketing its ongoing activities to visitors and struggled to handle queries coming in from multiple channels. To address these challenges they engaged Engati to deploy a multilingual chatbot to centralize inquiries and reach visitors in their preferred languages.

Engati implemented a 24/7, multichannel chatbot that supported multiple spoken languages, enabling broader marketing reach and around‑the‑clock service; the bot answered 82% of queries, handled 1.8x more users, and revealed that 48% of users preferred Arabic over English—resulting in higher visitor satisfaction and more effective customer engagement.

Global Village