Case Study: Zambian Ministry of Health achieves rapid, equitable COVID-19 information delivery with Engati

How the Zambian Ministry of Health delivers COVID-related information

The Zambian Ministry of Health faced a surge of COVID-19 inquiries and widespread misinformation during the first phase of the pandemic. To ensure equitable, cost‑effective access to reliable health guidance and to respond instantly to citizens, the Zambian Ministry of Health partnered with Engati to deploy a WhatsApp and website chatbot.

Engati built and launched the MOH COVID-19 chatbot within a week, enabling instant replies that monitored public concerns and delivered verified information on symptoms, testing, protection and guidance for reopening schools. The Engati solution improved 24/7 access to trusted health information, reduced misinformation, and freed Ministry staff to focus on higher‑priority cases by handling routine queries automatically.

Zambian Ministry of Health