Case Study: Ministry of Transportation and Communications achieves scalable digital citizen engagement with Engati

Ministry of Transportation and Communications - Customer Case Study

The Ministry of Transportation and Communications (MOTC) of Qatar, which runs the Tasmu Digital Valley innovation cluster, faced a communication gap from an overwhelming volume of incoming queries across multiple channels and languages. To handle this, MOTC partnered with Engati and deployed a multilingual website chatbot to streamline citizen and stakeholder interactions.

Engati implemented a multilingual website chatbot (leveraging its platform’s support for 50+ languages) to centralize and automate responses across channels. The Engati solution made communication more fluid and consistent, enhanced the customer experience for users of Tasmu Digital Valley, and reduced the burden on MOTC staff by routing routine enquiries to the chatbot for immediate handling.

Ministry of Transportation and Communications