Case Study: iMile achieves 17x more users handled and 94% lower overhead with Engati

How iMile received 17x more users in ONLY 3 months

iMile, a logistics and courier services provider for the Middle East and China, faced the challenge of scaling omnichannel customer engagement across Facebook and their website while managing a huge inflow of repetitive queries. They sought a solution from Engati to boost agent productivity and effectively engage their growing customer base.

Engati implemented an omnichannel chatbot that could answer queries in over 50 languages, including Arabic with RTL support. This solution allowed iMile to deploy the bot across Facebook, WhatsApp, and their website. The results were significant, with the Engati chatbot handling 17x more users across channels and enabling iMile to avoid 94% of its overhead costs.

iMile