Case Study: Oleeo achieves 1.5x more users handled and 85% agent-free query resolution with Engati

How Oleeo simplifies HR processes

Oleeo faced a huge inflow of repetitive HR queries that strained support teams and hindered productivity. To automate support across the organizations it serves, Oleeo adopted Engati’s conversational bot and flexible conversational modeler to handle routine requests.

Engati deployed a scalable, 24/7 bot that answers most repetitive queries and frees agents for higher‑value work. The Engati solution enabled Oleeo to handle 1.5x more users than a human agent and resolve 85% of user interactions without agent support.

Oleeo