Ticketmaster - Customer Case Study
B2B Case Studies Featuring Ticketmaster as the Customer
Explore case studies featuring Ticketmaster as the customer — learn how vendors and partners helped Ticketmaster solve real business challenges.
Ticketmaster gives millions of fans worldwide fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, they are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust them to power their amazing performances daily with more than 500 million tickets sold each year.
Case Studies
Showing 37 Success Stories about Software and Services used by Ticketmaster
Ticketmaster uses Pardot to bring marketing efforts to new heights
Ticketmaster
Brian McKenzie
Vice President of B2B Marketing
Ticketmaster achieves 32% YoY revenue growth and 20% higher conversion with impact.com
Ticketmaster
Brooke Feinberg
Senior Director of Affiliate Marketing
Ticketmaster - Customer Case Study
Ticketmaster
Samara Mezher
Head of Sales and Marketing
Ticketmaster achieves improved engagement and retention with Culture Amp
Ticketmaster
Paula de Haen
VP of People Programs
Ticketmaster achieves faster, personalized event discovery and ticket purchases with Dialogflow
Ticketmaster
Patrick Jackson
Software Engineer
Ticketmaster achieves personalized, real-time fan experiences at scale with Salesforce Marketing Cloud
Ticketmaster
Justin Burleigh
Chief Product Officer
Ticketmaster achieves unified real-time marketing insights and faster growth with Datorama
Ticketmaster
Gosha Khuchua
Senior Director of Digital and Programmatic Media
Ticketmaster achieves reduced development friction and accelerated ML-powered fraud prevention with Confluent
Ticketmaster
Chris Smith
VP of Engineering Data Science
Ticketmaster achieves increased ticket sales and season-ticket retention with Acoustic's TM Engage
Ticketmaster
Jen Zick
VP of Direct Marketing
Ticketmaster increases FanBuilder adoption and launches one-click Suggested Audiences with Mixpanel
Ticketmaster
Christopher Vezzuto
Senior Software Engineer
Ticketmaster achieves unified design workflows and faster prototyping with Framer X
Ticketmaster
Layton Hayes
Senior Product Designer
Ticketmaster achieves personalized fan experiences at scale with Salesforce
Ticketmaster
Justin Burleigh
Chief Product Officer
Ticketmaster - Customer Case Study
Ticketmaster achieves 80% cost reduction and saves 3 developer hours per day with Amazon SES
Ticketmaster boosts FanBuilder adoption and data-driven marketing with Mixpanel
Ticketmaster
Christopher Vezzuto
Senior Software Engineer
How Ticketmaster modernized their tech stack with Fastly for performance improvements and major cost savings
Ticketmaster
Todd Jimenez
Lead CDN Engineer
Ticketmaster - Customer Case Study
Ticketmaster
Vivek Kalra
Senior Vice President
Ticketmaster achieves a unified global checkout and elevated fan experience with PayPal
Ticketmaster
Pranay Reddy
VP, Ecommerce Business Development
Ticketmaster.com Migrated from Microsoft SQL Server to MySQL and Improved Scalability by 400%
Ticketmaster
Ed Presz
Sr. Director of Database Engineering
Ticketmaster achieves dynamic ticket-pricing optimization and 80%+ infrastructure cost savings with Amazon Web Services
Ticketmaster achieves a high-quality global SIP contact center, improved agent efficiency and reduced costs with Genesys
Ticketmaster
Elizabeth Gotto
Senior Vice President, Global Contact Center Technology, Ticketmaster
Ticketmaster achieves 13:1 return on ad spend with Kenshoo Search & Social
Ticketmaster - Customer Case Study
Ticketmaster
Christine Chu
Optimization and Testing
Ticketmaster achieves scalable performance and faster time-to-market with MongoDB
Ticketmaster
Ed Presz
Sr. Director of Database Engineering
Ticketmaster - Customer Case Study
7.46% conversion rate uplift with FOMO (fear of missing out) campaign
Ticketmaster achieves effective training assessment and rapid identification of skill gaps with Questionmark
Ticketmaster
Chris Stewart
Manager, Instructional Technology
Ticketmaster develops new email application using StrongView Infrastructure in a fraction of the time and cost
Ticketmaster achieves real-time, seat-level reporting and data modernization with Elastic
Ticketmaster
John Carnahan
Executive Vice President
Ticketmaster achieves weekly mobile releases with GitLab CI
Ticketmaster
Jeff Kelsey
Lead Engineer
How Ticketmaster, the leading event-ticketing company, uses API management
Ticketmaster
Ismail Elshareef
Vice President of Open Platform and Innovation
Moving to the Public Cloud, Achieving Outstanding Reductions on Cloud-Computing Costs with Cloudyn
Ticketmaster
Brent Eubanks
Vice President of Technology Optimization
Ticketmaster achieves 66% cloud cost savings and accelerated AWS adoption with Spot
Ticketmaster achieves rapid, low‑downtime cloud migration and scalable analytics with Teradata IntelliCloud
Ticketmaster
Shawn Moon
Director of Database Solutions
High Quality VoIP Connectivity and Professional Services for a Global Genesys Contact Center
Ticketmaster
Elizabeth Gotto
Senior Vice President, Global Contact Center Technology, Ticketmaster
Ticketmaster - Customer Case Study
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