Case Study: Ticketmaster achieves unified design workflows and faster prototyping with Framer X

How Framer X Transformed Ticketmaster’s Workflow

Ticketmaster, a global ticketing leader with a 36‑person design team working across roughly 30 products, needed a modern design workflow that went beyond static screens and justified the cost to switch tools. The team sought a single solution to support interaction design, responsive layouts, design‑system distribution, and smooth developer handoff — a challenge Framer (Framer X) was brought in to address.

Framer (Framer X) gave Ticketmaster a responsive, interaction‑first canvas (frames, stacks, device previews) and a Team Store of React components so non‑technical designers could use production‑grade pieces. The result: the team consolidated multiple tools into one, sped up prototyping across breakpoints, reduced engineer rework and development time through reusable components, and established a single source of truth for design and handoff.

Ticketmaster

Layton Hayes

Senior Product Designer