Sift B2B Case Studies & Customer Successes

Sift is the AI-powered fraud platform securing identity trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.

Atom Tickets achieves a 50%+ reduction in chargebacks and $20–30K/month savings with Sift

Atom

Aaron Rennell

Trust and Safety Specialist

Banxa achieves 30x secure scaling and 80–90% fraud reduction with Sift

Banxa

Igor

Head of Fraud

Carousell prevents fraudulent listings and saves $350K+ annually with Sift

Carousell

Tan Su Lin

Vice President

Chicago Music Exchange achieves 13.7x ROI and secures millions in transactions with Sift

Chicago Music Exchange

Deb Jawicki

Director of Finance and Human Resources

ChowNow achieves 99% chargeback reduction and $1M savings with Sift

ChowNow

John Page

Merchant Processing Director

Coffee Meets Bagel achieves fewer fake profiles and faster, more accurate fraud reviews with Sift

Coffee Meets Bagel

Dawoon Kang

Chief Dating Officer and Co-Founder

CoinJar halves manual review time and achieves 133% ROI with Sift

CoinJar

Ryan Zhou

Co-Founder and COO

Combatant Gentlemen achieves a 90% reduction in chargebacks with Sift

Combatant Gentlemen

Mohit Melwani

CPO and Co-founder

Couchsurfing achieves 99% increase in review accuracy and automated fraud prevention with Sift

CouchSurfing

Don Fultz

Head of Trust, Safety, and Customer Support

Cozy (rental platform) achieves major fraud reduction and protects renter payments with Sift

Cozy

Kevin Collins

Head of Trust & Safety

Creative Market achieves reduced fraud, faster seller approvals, and 500x efficiency with Sift

Creative Market

Chris Winn

VP of Engineering

Curve achieves an 80% reduction in chargebacks and streamlines fraud review with Sift

Curve

Rona Ruthen

Head of Operations

dbrand reduces chargebacks 95% and saves $250K with Sift

dbrand

Adam Ijaz

CEO

Destinia reduces friction for trusted travelers and prevents chargebacks with Sift

Destinia

Gustavo Tonti

Fraud Manager

DNSimple achieves zero false positives and 90% fewer chargebacks with Sift

DNSimple

Anthony Eden

CEO & Founder

DoorDash achieves thousands of dollars/day in fraud loss prevention and 2–3× faster reviews with Sift

DoorDash

Cameron Javier

Software Engineer

How doxo Reduced Chargeback Fraud and Streamlined Manual Review with Sift

doxo

Taylor Snyder

Manager of Risk & Compliance

Dwolla achieves a 50% drop in fraud and scales without hiring additional analysts with Sift

Dwolla

Ryan Hodge

Financial Intelligence Unit Director

Email Marketing Company reduces manual review time by over 90% and eliminates 200,000 verification hours with Sift

Email Marketing Company

EntroPay achieves automated fraud prevention and 15% higher user conversion with Sift

EntroPay

Mark Anthony Spiteri

Head of Product and Business

Etix achieves $15K in prevented fraud and 75% reduction in manual review with Sift

Etix

Mandi Grimm

Director of Training

Everything But the House achieves streamlined fraud prevention and preserved bidder trust with Sift

Everything But The House

Bobby Uhlenbrock

Chief Technology Officer

Favor Delivery achieves 77% reduction in chargebacks and 3.5x ROI with Sift

Favor

Jacob Sanchez

Manager, Risk Operations

GetMyBoat achieves 30% higher chargeback win rate and reduced fraud losses with Sift

GetMyBoat

Darrell Diljohn

Director of Customer Service

Harry’s achieves 85% chargeback reduction and a one-person fraud team with Sift

Harry's

Karen Chien

Trust and Safety

HelloFresh achieves a 95% reduction in promo abuse with Sift

HelloFresh

Anirudh Lanka

Senior Product Owner - Payments

iwantmyname achieves 75% fraud reduction and frees up customer support time with Sift

iwantmyname

Paul Spence

COO and Co-founder

KSL achieves 5x faster manual review and 80% reduction in fraud-management time with Sift

KSL

Eric Bright

Vice President of E-Commerce

Logitravel achieves scalable, data-driven fraud prevention with Sift

Logitravel

Gaspar Salva

Revenue Protection Analyst

Luxury Apparel and Accessories Retailing Company achieves $500K recovered and 97.8% reduction in EMV-related disputes with Sift's Chargeback solution

Luxury Apparel and Accessories Retailing Company

Major American Airline reduces Visa dispute volume by 33% and retains $200K with Sift Real-time Resolution (RTR)

Major American Airline Company

Markt.de achieves scalable fraud prevention and 760% more automated decisions with Sift Content Integrity

Markt.de

Yin Stender

Head of Fraud Prevention

Mercari achieves a 60% drop in fraud and chargebacks with Sift

Mercari

Puneet Shah

Senior Product Manager

Moz achieves automated fraud detection and auto-banning with Sift

Moz

Devin Ellis

Software Engineering Manager

Opentable - Customer Case Study

OpenTable

Robbie Fritts

Fraud Team Leader

PartnerStack achieves a secure network of trust, blocking 50,000 fraudulent partners and protecting $100K in vendor revenue with Sift

PartnerStack

Michael Kim

Trust and Platform

Patreon achieves 95% reduction in fraud losses with Sift

Patreon

Rick Hiltbrunner

Patreon Accelerates Global Growth While Keeping Creators Safe with Sift

Patreon

Rick Hiltbrunner

Director of Fraud Operations

Paula’s Choice achieves 6x ROI and a 0.2% chargeback rate with Sift Payment Protection

Paula’s Choice

Joshua Hamman

Director of Client Services

PayMongo achieves minimized fraud losses and 10–20x secure scaling with Sift Payment Protection

PayMongo

Cha Tecson

Risk Analyst

Poshmark achieves 60–70% spam reduction and a secure, trusted community with Sift

Poshmark

Robbie Fritts

Director, Fraud and Payments

Purse reduces fraud and speeds transactions with Sift

Purse

Steven McKie

Head of Business Development & Product Content

Qube Money reduces fraud to 0.1% and achieves 285% ROI with Sift

Qube Money

Jay Anderton

Chief Executive Officer

Remitly achieves 50% fewer manual reviews and catches 70% of fraud in the top 2% of transactions with Sift

Remitly

Nate Spanier

Director of Operations

Rently achieves a 65% reduction in ATO and eliminates hours of manual review with Sift

Rently

Sahil Farooqi

Head of Customer Care and Security

SEOClerks achieves significant fraud reduction and 70% fewer order reviews with Sift

SEOClerks

Jordan DeLozier

CEO

Skillshare achieves automated fraud prevention and saves 8–10 hours/week with Sift

Skillshare

Susannah Page-Katz

Trust and Safety Manager

Smartproxy Created a Better User Experience and Reduced Customer Friction with Sift

Smartproxy

Lukas Marcinkevicius

Payments and Risk Lead

StackCommerce achieves 25% drop in chargebacks and 5x ROI with Sift

StackCommerce

Brandon Robbins

Product Manager

Studypool achieves lower fraud rates and streamlined detection with Sift

Studypool

Chuck Lopez

Head of Operations

Swan Bitcoin cuts loss rate by 90% and reduces manual review time by 80% with Sift

Swan Bitcoin

Yan Pritzker

Co-founder & CTO

Taptap Send achieves a 0.1% chargeback rate and rapid global expansion with Sift

Taptap Send

Joe Lawrance

Director of Operations

Touch of Modern achieves thousands in fraud loss prevention by stopping fraud rings with Sift

Touch of Modern

Steven Ou

Chief Technology Officer

Travelmob achieves fake-listing prevention and slashes chargebacks with Sift

Travelmob

Jan Hecking

Principal Software Engineer

Traveloka achieves 2x more accepted orders and 3x less 3D Secure traffic with Sift

Traveloka

Wayan Tresna Perdana

Sr. Product Manager

Turo achieves 98% fraud reduction and 100% ATO prevention with Sift

Turo

Mike Wilkins

Director of Trust & Safety

Tutory Reduced False Positives and Cut Manual Efforts by 83% with Sift

Tutory

Caio Rocha

Founder and CTO

Universe (global events marketplace) stops abusive user-generated content and cuts resolution time 10x with Sift

Universe

Marissa Gordon

Director of Customer Success

Uphold achieves 0.01% fraud rate and 99% new user acceptance with Sift

Uphold

Rob McCall

Director, Fraud Prevention

Wanelo achieves a 77% drop in dispute rate with Sift

Wanelo

Courtney Fahrer

Marketplace Operations Manager

Zirtue reduces fraud losses to 1.6% and saves 14–18 weekly manual-review hours with Sift

Zirtue

Will Traweek

Data Analyst

Zoosk achieves streamlined fraud management and improved user experience with Sift

Zoosk

Tal Yeshanov

Payments & Risk Manager

No matching case studies

Featured Companies

Element Fleet Management

30 Case Studies

Navisite

66 Case Studies

Sherlock

1 Case Studies