Case Study: Luxury Apparel and Accessories Retailing Company achieves $500K recovered and 97.8% reduction in EMV-related disputes with Sift's Chargeback solution

Luxury Apparel and Accessories Retailing Company - Customer Case Study

A world‑renowned luxury apparel and accessories retailer with more than $4 billion in annual revenue experienced rapid brick‑and‑mortar and e‑commerce growth that brought a corresponding surge in customer disputes. With transactional data scattered across a dozen sources and the October 2015 EMV liability shift approaching, the company faced the choice of building a costly in‑house disputes team or finding an automated solution.

The company implemented Chargeback, a SaaS dispute‑management platform from Sift, to aggregate data, enable real‑time dispute handling across stores and online, and tap into a decade of industry expertise. Over the next year it recovered about $500,000 in revenue and reduced EMV‑related disputes by 97.8% from its April 2016 peak, while avoiding the expense and delay of creating a new internal department.