Case Study: Combatant Gentlemen achieves a 90% reduction in chargebacks with Sift

Combatant Gentlemen - Customer Case Study

Combatant Gentlemen is a rapidly growing design-to-delivery menswear company that owns its production and sells premium suits at accessible prices. As online orders increased, the team faced a rising fraud problem—stolen-card purchases and shipments to forwarding services—that drove chargebacks to 8–10% and forced a co-founder to spend hours daily manually reviewing orders.

They integrated Sift Science’s machine-learning fraud platform via a simple API (live in 48 hours), which quickly reached about 95% accuracy and cut chargebacks to under 1% (roughly a 90% reduction). The solution also reduced shipping and logistics waste, saved the team hours each day, and now serves as Combatant Gentlemen’s primary fraud-prevention tool.

Combatant Gentlemen

Mohit Melwani

CPO and Co-founder