Case Study: ChowNow achieves 99% chargeback reduction and $1M savings with Sift

How ChowNow started focusing on growth instead of fraud

ChowNow, a platform that enables 9,000 restaurants to offer web and mobile ordering, faced rising losses from chargebacks as fraud spiked in key markets. Chargebacks climbed to about 1% of revenue, consuming operational time and threatening expansion into large cities, prompting leadership to seek a fraud solution that wouldn’t slow growth.

They integrated Sift in one month and deployed real-time Workflows and Sift Insights to automate decisions and monitor risk by region. The result: a 99% drop in chargeback rate, $1 million saved in year one, dramatically reduced fraud-management time, and the ability to safely sign over 5,000 new accounts across the U.S. and Canada.

ChowNow

John Page

Merchant Processing Director