Case Study: Atom Tickets achieves a 50%+ reduction in chargebacks and $20–30K/month savings with Sift

How Atom Tickets maintains secure, seamless ticketing

Atom Tickets is a movie-ticketing app and website used across the US and Canada (enabled on 22,000 screens) that helps users find films, select seats, and preorder concessions. The company was battling a high chargeback rate that hurt revenue and order volume, and fraud prevention was handled by a single Trust & Safety specialist who struggled to keep up—especially during spikes in sales for blockbuster releases.

Atom implemented Sift Payment Protection, automating workflows to block high-risk users based on Sift Scores and using Sift Insights for fast, bulk reviews. Within weeks chargebacks fell by more than 50%, saving an estimated $20–30k a month, eliminating days of manual review per week, and keeping false positives low so the one-person fraud team can manage growth.

Atom

Aaron Rennell

Trust and Safety Specialist