Case Study: Taptap Send achieves a 0.1% chargeback rate and rapid global expansion with Sift

How Taptap Send transfers funds instantly and securely across the globe

Taptap Send is a fast, mobile-first remittance service that helps customers send money—primarily from Europe to Africa and Asia—using just a debit card. As the company scaled after its 2018 launch, it faced growing fraud from stolen credit cards and needed a fraud-prevention solution that could operate in real time, preserve speedy transactions, and scale across international lines.

Taptap Send partnered with Sift to overhaul its integration, streamline manual review, and implement reliable real-time scoring and workflows (including 3DS routing, blocking, and allow rules). The solution cut chargebacks to 0.1%, achieved 96% score precision, delivered a 1.42x ROI, reduced analyst overhead, and supported expansion into the U.S. and Canada.

Taptap Send

Joe Lawrance

Director of Operations