Case Study: Favor Delivery achieves 77% reduction in chargebacks and 3.5x ROI with Sift

How Favor Delivery achieved growth while reducing risk

Favor Delivery, a Texas-based on-demand delivery app, was expanding rapidly but hampered by rising chargebacks, fraudulent accounts, and account-takeover attempts. Their manual heuristic review process couldn’t keep up with volume or scale, creating a significant risk to growth.

They implemented Sift Payment Protection—integrated in under two months—and used Sift Workflows and Insights to automate decisions, auto-accept low-risk orders, and auto-block the riskiest. The result: a 77% reduction in chargebacks, 3.5x ROI, and roughly 300 hours saved per month in manual review, enabling Favor to continue statewide expansion while staying ahead of fraud.

Favor

Jacob Sanchez

Manager, Risk Operations