Case Study: doxo achieves reduced chargeback fraud and streamlined manual review with Sift

How doxo Reduced Chargeback Fraud and Streamlined Manual Review with Sift

doxo, an all-in-one bill payment platform, needed an adaptable and reliable fraud solution to fight payment fraud and chargebacks while reducing the burden of manual review. Using Sift, doxo gained AI-powered insights to better understand evolving fraud patterns and optimize where fraud prevention efforts were focused.

Sift helped doxo streamline and automate fraud decisioning, cutting manual review to an average of 1.3% and delivering about an 80% chargeback win rate. The results were significant: doxo reported a 10x return on investment, reduced its chargeback fraud rate to 0.18 BPS (0.0018%), and in 2023 identified only 34 legitimate fraud chargebacks out of nearly six million payments processed.

doxo

Taylor Snyder

Manager of Risk & Compliance