Case Study: Harry’s achieves 85% chargeback reduction and a one-person fraud team with Sift

How Harry’s proactively stops fraud

Harry’s is a direct-to-consumer men’s care brand that designs products in New York and sells blades via subscription and retail. After launch they needed a proactive, scalable fraud solution to stop promo, payment, account and friendly fraud—everything from resellers creating fake accounts and bulk-buying blades to stolen‑card testing and subscription cancelation abuse.

They selected Sift for its fast integration and high accuracy. Using Sift Scores, Network Visualizations, and social data, Harry’s built blocking and review workflows that quickly learned fraud patterns. Within two months chargebacks dropped about 85%, and automation enabled a full-time fraud team of just one person despite rapid growth, preserving customer trust.

Harry's

Karen Chien

Trust and Safety