Case Study: DoorDash achieves thousands of dollars/day in fraud loss prevention and 2–3× faster reviews with Sift

How DoorDash is protecting merchants and consumers from fraud

DoorDash, a delivery technology platform operating in the US, Canada, and Australia, faced significant fraud early on—stolen-credit-card orders, third-party resellers exploiting the app, and resulting chargebacks—while relying largely on manual reviews that consumed time and resources.

DoorDash implemented Sift’s Payment Protection to automate detection and enforcement, using Network views to find colluding accounts, Analyze to tune rules, and Workflows to auto-label and ban offenders. The solution has prevented thousands of dollars a day in fraud losses, doubled-to-tripled review efficiency, and improved decision-making through Sift’s global intelligence.

DoorDash

Cameron Javier

Software Engineer