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ALH Leipziger
Philipp Hörst
Marketing Manager
Serviceware
Serviceware is one of a few German software companies to go public as an owner-managed family business. Serviceware stands for a unique solution and consulting offering for the digitization and automation of service processes, which companies can use to increase their service quality and lower service costs. They support you with our all-in-one package: from strategy development to deployment of the right solution all the way to managed services.
Case Studies
Showing 20 Serviceware Customer Success Stories
BGV - Customer Case Study
BGV
Anja Bischof
Knowledge Management
bob Finance - fast and competent answers lead to a unique customer experience
bob Finance AG
With almost 8 million contacts a year, the customer call centers at Commerz Direktservice required first class knowledge management to respond quickly and precisely
Commerz Direktservice
Nicolai Hardt
Head of Digitization and Development
CSS Insurance personal and digital customer consulting
CSS Group
Excellent customer service through central knowledge management
Deutsche Post DHL Group
Silke Hauser
Head of Information and Communication Solutions Department
Happy and relaxed into your new home thanks to flawless customer service
DFH (Deutsche Fertighaus Holding AG)
Alexender Weber
Project Head Customer Service
With Serviceware Processes DFS is well prepared for regulatory requirements
DFS Deutsche Flugsicherung
Markus Schafer
Technical Project Manager
Centralised management of IT services at the EOS group
EOS Technology Solutions
Tatiana Schuldes
IT Controller
Finvis Business Services creates transparency for costs and services for company-wide finance & accounting shared services
Finvis
Wolfgang Stein
Managing Director
Concept, consulting, implementation Finding the right CMDB solution with SSC
Hapag-Lloyd
Jan Kornfeld
Director IT Cloud Management Services
Using Serviceware for improved IT service query processing
LBS
Stephen Ricker
Manager IT Operations
Palfinger reduces work time for IT cost settlement with Serviceware Financial
Palfinger
Alexander Wörndl-Aichriedler
Head of IT Infrastructure and Operations
Ratiodata coordinates IT services on one platform
Ratiodata
Michael Stanka
Board Member
Optimization and Standardization of IT Controlling at SWE Digital GmbH
SWE Digital
Hannes Mackowiak
Senior IT Controller
Reliable data for transparent decisions
Telefónica
Frank Schwellnus
Senior Developer Digital & Data Competence Center
Efficiently steering value-oriented growth
UVEX Group
Gerhard Guttenberger
Head of Group Controlling
Enterprise reporting with Serviceware Performance
Vector Foiltec
Christian Glies
Project Controller
Viseca - Customer Case Study
Viseca
Eileen MacAulay Schmitz
Finance Systems Specialist
How your business peers create value for their customers using our TBM and ESM solutions
ZF Friedrichshafen
Jens-Uwe Siems
Head of IT Service Management
No matching case studies
