Serviceware B2B Case Studies & Customer Successes

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Serviceware is one of a few German software companies to go public as an owner-managed family business. Serviceware stands for a unique solution and consulting offering for the digitization and automation of service processes, which companies can use to increase their service quality and lower service costs. They support you with our all-in-one package: from strategy development to deployment of the right solution all the way to managed services.

Case Studies

Showing 43 Serviceware Customer Success Stories

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Digital customer service via chat and bot at Alte Leipziger

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BGV achieves an 85% case closure rate with Serviceware Knowledge

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BGV achieves 85% case closure with Serviceware Knowledge

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bob Finance - fast and competent answers lead to a unique customer experience

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Brazilian Energy Leader achieves greater IT cost transparency and halves chargeback effort with Serviceware Financial

Commerz Direktservice achieves faster, consistent knowledge management with Serviceware Knowledge

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Commerz Direktservice boosts knowledge management efficiency with Serviceware Knowledge

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CSS Insurance personal and digital customer consulting

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CSS Insurance achieves 4x higher webchat conversion with Serviceware

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Deutsche Post DHL Group achieves faster customer service responses with Serviceware Knowledge

Deutsche Post DHL Group logo

Deutsche Post DHL achieves faster customer service with Serviceware Knowledge

Deutsche Post DHL Group logo

Happy and relaxed into your new home thanks to flawless customer service

DFH (Deutsche Fertighaus Holding AG) logo

DFS achieves standardized incident management and automatic EU reporting with Serviceware Processes

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DFS Deutsche Flugsicherung achieves centralized, compliant air traffic control processes with Serviceware Processes

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DPD iloxx improves service quality and onboarding with Serviceware Knowledge

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EOS Group achieves transparent IT financial management with Serviceware Financial

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EOS Technology Solutions achieves centralized, transparent IT financial management with Serviceware Financial

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FINVIS achieves greater transparency and faster planning with Serviceware Financial

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Finvis achieves transparent shared service costs and saves 3–4 weeks with Serviceware Financial

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Hapag-Lloyd strengthens IT security and CMDB transparency with Serviceware

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Hapag-Lloyd secures critical IT infrastructure with Serviceware CMDB consulting

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KABEG achieves transparent IT budgeting and controlling with Serviceware ITFM

Kärntner Landeskrankenanstalten-Betriebsgesellschaft (kabeg) logo

LBS streamlines IT service management with Serviceware Processes

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Metro Digital achieves faster, more transparent project time recording with Serviceware

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Palfinger cuts IT cost settlement from 2 days to 2 hours with Serviceware Financial

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Palfinger cuts IT cost settlement time to 2 hours with Serviceware Financial

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Ratiodata coordinates IT services on one platform

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Reisebank AG achieves greater efficiency and compliance with Serviceware's AI-native platform

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SPIEGEL-Verlag achieves centralized SaaS data protection with Keepit and Serviceware

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StepStone improves service quality with Serviceware Knowledge

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SWE Digital achieves transparent IT service costing with Serviceware Financial

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SWE Digital achieves transparent IT service costing with Serviceware Financial

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Telefónica Germany achieves faster self-service reporting and ad-hoc analytics with Serviceware Performance AL

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Telefónica achieves self-service ad-hoc reporting with Serviceware Performance

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Unilabs achieves unified digital planning for 600+ users with Serviceware Resources

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UVEX Group improves corporate controlling with Serviceware Performance

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uvex Group achieves integrated corporate controlling with Serviceware Performance

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Vector Foiltec achieves unified project controlling with Serviceware Performance

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Vector Foiltec achieves transparent global controlling with Serviceware Performance

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Viseca automates financial reporting with Serviceware

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Viseca achieves faster, accurate reporting and planning with Serviceware Performance

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How your business peers create value for their customers using our TBM and ESM solutions

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ZF Friedrichshafen achieves transparent global IT cost management with Serviceware

ZF Friedrichshafen logo

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