Serviceware B2B Case Studies & Customer Successes

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Serviceware is one of a few German software companies to go public as an owner-managed family business. Serviceware stands for a unique solution and consulting offering for the digitization and automation of service processes, which companies can use to increase their service quality and lower service costs. They support you with our all-in-one package: from strategy development to deployment of the right solution all the way to managed services.

Case Studies

Showing 20 Serviceware Customer Success Stories

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Digital customer service via chat and bot at Alte Leipziger

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BGV achieves 85% case closure with Serviceware Knowledge

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bob Finance - fast and competent answers lead to a unique customer experience

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Commerz Direktservice achieves faster, consistent knowledge management with Serviceware Knowledge

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CSS Insurance personal and digital customer consulting

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Deutsche Post DHL Group achieves faster customer service responses with Serviceware Knowledge

Deutsche Post DHL Group logo

Happy and relaxed into your new home thanks to flawless customer service

DFH (Deutsche Fertighaus Holding AG) logo

DFS Deutsche Flugsicherung achieves centralized, compliant air traffic control processes with Serviceware Processes

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EOS Technology Solutions achieves centralized, transparent IT financial management with Serviceware Financial

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FINVIS achieves greater transparency and faster planning with Serviceware Financial

Finvis logo

Hapag-Lloyd secures critical IT infrastructure with Serviceware CMDB consulting

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LBS streamlines IT service management with Serviceware Processes

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Palfinger cuts IT cost settlement time to 2 hours with Serviceware Financial

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Ratiodata coordinates IT services on one platform

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SWE Digital achieves transparent IT service costing with Serviceware Financial

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Telefónica Germany achieves faster self-service reporting and ad-hoc analytics with Serviceware Performance AL

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UVEX Group improves corporate controlling with Serviceware Performance

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Vector Foiltec achieves transparent global controlling with Serviceware Performance

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Viseca achieves faster, accurate reporting and planning with Serviceware Performance

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How your business peers create value for their customers using our TBM and ESM solutions

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