Case Study: StepStone improves service quality with Serviceware Knowledge

StepStone centralizes knowledge with Serviceware, reaching 600 articles and 80% daily users

StepStone, a company providing e-recruiting solutions for around 60,000 customers, faced challenges with inefficient knowledge exchange due to traditional document filing systems. Their rapid expansion created a need for a more effective, centralized system for their sales and customer service teams. To address this, StepStone partnered with vendor Serviceware to implement its Serviceware Knowledge solution.

Serviceware implemented a centralized knowledge management system called Stepedia. The solution resulted in nearly 500 active users accessing almost 600 knowledge articles. This led to a significant optimization of the onboarding process and major time savings, enabling StepStone to provide a higher quality of service.

StepStone