Case Study: Palfinger cuts IT cost settlement time to 2 hours with Serviceware Financial

Palfinger reduces work time for IT cost settlement with Serviceware Financial

Palfinger, a leading manufacturer of innovative lifting solutions, worked with Serviceware to improve transparency in IT purchases and IT financial management. The company struggled with inconsistent data spread across multiple Excel sheets and lacked a central source for pricing, calculation, and settlement data.

To address this, Palfinger implemented Serviceware Financial from Serviceware to centralize IT cost data and make settlements more transparent. The solution reduced monthly IT cost settlement work from one to two days to just two hours, achieved 90 percent confidence across service departments, and helped manage 30 services for more than 3,000 employees.

Palfinger

Alexander Wörndl-Aichriedler

Head of IT Infrastructure and Operations