Case Study: Palfinger cuts IT cost settlement from 2 days to 2 hours with Serviceware Financial

Palfinger cuts IT cost settlement to 2 hours with Serviceware

Palfinger, a leading manufacturer of lifting solutions, faced a significant challenge due to a lack of transparency in its IT purchases. Inconsistent data across numerous Excel sheets created confusion, and there was no central source for pricing, calculation, and settlement data. To address this, Palfinger implemented the ITFM tool Serviceware Financial from vendor Serviceware.

The Serviceware solution provided a centralized platform for detailed and transparent visualization of IT cost data. This implementation drastically reduced the monthly worktime required for IT cost settlements from one to two days down to just two hours. The company also achieved 90 percent confidence in the solution across service departments and now uses it to manage 30 services for over 3,000 employees.

Palfinger