Case Study: Hapag-Lloyd secures critical IT infrastructure with Serviceware CMDB consulting

Concept, consulting, implementation Finding the right CMDB solution with SSC

Serviceware helped Hapag-Lloyd AG, one of the world’s leading liner shipping companies, address legal requirements for data protection and IT security by creating a centralized Configuration Management Database (CMDB). The company needed consolidated configuration information, clear system relationships, and a strategic partner with CMDB consulting and implementation expertise to support critical IT infrastructure.

Serviceware and its Strategic Service Consulting team defined use cases, designed the CMDB data model and high-level architecture, identified interfaces, and supported tool selection and implementation. The result was full change history across ITSM processes, immediate visibility into system dependencies during incidents or changes, and a stronger foundation for recovery after major disruptions.

Hapag-Lloyd

Jan Kornfeld

Director IT Cloud Management Services