Case Study: ZF Friedrichshafen achieves transparent global IT cost management with Serviceware

ZF Friedrichshafen centralizes IT budget management for 160,000 employees with Serviceware

ZF Friedrichshafen, a global technology group with 160,000 employees, faced the challenge of managing complex IT structures and creating transparency for its massive digital transformation investments. Their goal was to efficiently link IT costs directly to the services consumed by its departments. To address this, ZF partnered with Serviceware to implement a service-oriented IT management approach.

Serviceware provided a platform that merged customer and IT perspectives, creating a standardized, workflow-supported process for managing the service lifecycle. This solution, which included Serviceware Financial, gave ZF maximum cost and performance transparency, allowing for centralized IT budget management and easy, usage-based billing of IT services from their headquarters.

ZF Friedrichshafen