Case Study: SWE Digital achieves transparent IT service costing with Serviceware Financial

Optimization and Standardization of IT Controlling at SWE Digital GmbH

SWE Digital GmbH, the IT shared services provider for the Stadtwerke Erfurt Group, needed a better way to manage increasingly complex IT service costing. Its existing Microsoft Excel-based approach had reached its limits, creating a lack of transparency and functionality for controllers and customers. Serviceware supported the company with Serviceware Financial.

Serviceware helped SWE Digital transfer its calculation logic into Serviceware Financial, enabling transparent service costing, automatic data imports, target/actual comparisons, and scenario analyses. As a result, SWE Digital can now calculate scenarios in seconds, prepare decision templates quickly, provide transparent invoices, and advise the corporate group more effectively with data-driven IT controlling.

SWE Digital

Hannes Mackowiak

Senior IT Controller