Case Study: Hapag-Lloyd strengthens IT security and CMDB transparency with Serviceware

Hapag-Lloyd secures IT infrastructure across 137 countries with Serviceware

Hapag-Lloyd AG, a leading global liner shipping company, faced the challenge of meeting legal obligations for data protection and IT security. They lacked consolidated configuration information and needed a strategic partner with CMDB expertise. Serviceware, through its company Strategic Service Consulting GmbH (SSC), was engaged to assist in defining and implementing a Configuration Management Database (CMDB) solution to safeguard their critical IT infrastructure.

Serviceware implemented a comprehensive CMDB solution by defining use cases, developing a high-level architecture, and adapting a data model. This provided Hapag-Lloyd with a complete change history for all ITSM processes and immediate visibility of system dependencies during outages or changes. The results included an IT environment capable of recovery after severe disruptions and a solid foundation for ongoing management, achieving the company's compliance and operational goals.

Hapag-Lloyd