Case Study: Telefónica achieves self-service ad-hoc reporting with Serviceware Performance

Telefónica streamlines ad-hoc reporting for 20 years with Serviceware

Telefónica Germany faced the challenge of needing reliable data and fast, flexible ad-hoc reporting capabilities across its IT and business units, specifically within its Digital & Data Competence Center and controlling department. They turned to their long-time vendor, Serviceware, and its Performance product to address this need.

Serviceware implemented a solution that provided self-service analysis and ad-hoc reporting, allowing departments to create individual views and customized reports while maintaining their own applications. The results included consistent and reliable data, lightning-fast answers to business questions, and comprehensive visualization capabilities. The long-standing partnership with Serviceware ensured strong support and a relationship of trust.

Telefónica