Case Study: Reisebank AG achieves greater efficiency and compliance with Serviceware's AI-native platform

Reisebank AG streamlines workflows and reduces heavy workloads with Serviceware

Reisebank AG, a specialized financial services provider and subsidiary of DZ BANK AG, faced challenges with heavy team workloads, insufficient technical support from traditional Office products, and high group-wide requirements for technology and compliance. To address this, they partnered with vendor Serviceware to implement its AI-native Enterprise Service Management platform.

The solution implemented by Serviceware provided a cloud-native, AI-powered platform for automating workflows. This enabled Reisebank to achieve significant efficiency gains by automating processes in areas like customer service, including the use of generative AI, and it ensured compliance with group cloud strategy and regulatory requirements. The vendor Serviceware helped reduce employee workloads and fostered bottom-up innovation through successful flagship projects.

Reisebank AG