Case Study: Unilabs achieves unified digital planning for 600+ users with Serviceware Resources

Unilabs unifies 600+ users with Serviceware

Unilabs, a leading international provider of diagnostic services, faced significant operational challenges after acquiring four regional laboratories in the Netherlands. Each lab operated on its own disconnected IT systems for planning, HR, and order management, creating inefficiencies and a fragmented patient experience. To unify its processes, Unilabs partnered with Serviceware to implement its Resources platform as a single, standardized planning solution.

By deploying Serviceware Resources, Unilabs created a unified digital platform that consolidated scheduling for both home visits and blood collection centers. The solution provided route optimization and integrated with existing systems, streamlining the entire workflow. As a result, Unilabs achieved a fully paperless process for over 600 users, significantly improved operational efficiency, and reduced system costs through consolidated licensing and hosting. Serviceware became the strategic backbone for the company's planning and process automation.

Unilabs