Case Study: DFS achieves standardized incident management and automatic EU reporting with Serviceware Processes

DFS centrally captures incidents at 16 airports with Serviceware

DFS, Germany's air traffic control provider, faced challenges due to multiple isolated systems and strict regulatory requirements. To meet their obligation to furnish evidence and to map their IT service management processes, they implemented Serviceware Processes from vendor Serviceware.

The Serviceware solution provided a standardized, consolidated system called nDL, which stores all incidents in a centralized database and automatically generates and transmits mandatory reports to the European safety organization. This has significantly simplified communication for DFS while ensuring they meet all safety requirements.

DFS