Case Study: Metro Digital achieves faster, more transparent project time recording with Serviceware

Metro Group streamlines project time recording with Serviceware and 1,200 time elements

Metro Digital, the IT provider for the METRO Group, faced challenges with its outdated SAP CATS system for project time recording. The process required employees to enter time twice, lacked financial transparency, and caused widespread frustration. Partnering with Serviceware, Metro Digital sought a modern solution to integrate time recording and improve IT financial management.

Serviceware implemented its platform to seamlessly integrate project time recording into Microsoft Teams. This allowed for one-click time entry and approval, making the process intuitive and efficient. The results included significantly higher employee satisfaction, improved financial transparency with over 1,200 integrated time recording elements, and faster month-end closing processes. Serviceware provided Metro Digital with a single source of truth for project time and cost allocation.

Metro Group