Case Study: Brazilian Energy Leader achieves greater IT cost transparency and halves chargeback effort with Serviceware Financial

Brazilian Energy Leader cuts chargeback effort by 50% with Serviceware

A major Brazilian energy enterprise faced challenges with limited transparency into its IT spending and significant manual effort required for its chargeback processes. Financial, operational, and consumption data were distributed across multiple systems, making it difficult to understand cost drivers. The company partnered with Serviceware and implemented Serviceware Financial to address these issues.

Serviceware created a governed financial model that consolidated data and established defined quality gates, which improved data integrity and consistency. This solution automated key steps, reducing chargeback-related effort by roughly half. The implementation provided significantly greater cost transparency with granular traceability and established a stronger, shared foundation for IT financial governance and decision-making between IT and finance teams.