MaxContact B2B Case Studies & Customer Successes

MaxContact is a software company with a difference. Formed by a group of contact centre professionals who had become frustrated with solution providers that over promised and under delivered on features, support and resilience. Since then, they have become one of the fastest growing contact centre specialists in the UK, going from strength to strength. They are so confident they can provide a better overall solution that they offer free trials and currently have a 97% uptake rate against existing solutions.

Advantis Transforming debt collection with automated payments

Advantis

Brian Roscoe

IT Director

Adzooma achieves a 58% rise in prospecting and eliminates missed leads with MaxContact

Adzooma

Jamie Dixon

Head of sales

AGO Outsourcing achieves robust, reliable and responsive dialler performance with MaxContact

AGO Outsourcing

Stephen Rafferty

Chief Operations Officer

APJ Solicitors - Customer Case Study

APJ Solicitors

Ryan Mellor

Communications Manager

CC33 (BPO contact centre) achieves improved customer experience and wins new business with MaxContact

CC33

Adam Robinson

IT Director

Chameleon Customer Contact achieves simplified billing, self-service reporting and 100% uptime with MaxContact

Chameleon Customer Contact

Chirple achieves scalable, secure cloud outbound engagement with MaxContact

Chirple

Compare My Insurance - Customer Case Study

Compare My Insurance

Mark Thomas

Chief Executive Officer

Connectivity CX Boosting Contact Centre Efficiency

Connectivity CX

Andrew Dent

Operations Director

D2MS From Manual Dialling to Data-Driven Growth

D2MS

Steph Warricker

Operations Manager

Dudley Council Boosts Collections and Customer Service with MaxContact

Dudley Council

Kelly Read

Assistant Team Manager

Firstsource achieves 50% higher agent productivity and scales from 50 to 750 seats with MaxContact

Firstsource

Free Green Energy achieves highest-ever sales day by slashing agent wait time with MaxContact

Free Green Energy

GFM achieves improved stability, compliance and custom reporting with MaxContact Enterprise

GFM

Steve Brown

H&T Group Scaling Flexibility & Support

H&T Group

Gareth Morgan

Operations and Communications Manager

ICX's 30% Productivity Uplift with MaxContact

ICX

Scott Brown

Technology Director

InDebted 30% Productivity Gain with MaxContact

InDebted

Kandoo Car Credit Better Call Handling & Growth

Kandoo Car Credit

James Walsh

Head of Technology and Communications

Marston Holdings Omnichannel BPO Innovation

Marston Holdings

Craig Scott

Group Operations Director for Business Process Outsourcing

Open Utilities achieves doubled weekly deals and increased agent productivity with MaxContact

Open Utilities

Perfect Home achieves a secure, scalable cloud contact centre and improved agent efficiency with MaxContact

PerfectHome

Martin Cross

Head of IT

PFP Energy achieves improved debt recovery and efficiency with MaxContact

PFP Energy

Sarah Pinder

Project Manager

Quitline Victoria Boosts Engagement with AI Outreach

Quitline

Lindsay Whelan

Manager

Ready Steady Store achieves improved productivity, increased revenue and reliable support with MaxContact

Ready Steady Store

Return Fundraising Increasing Fundraising Efficiency

Return Fundraising

How Sydney Local Health District Transformed Patient Care with AI-Driven Rostering

South Western Sydney Local Health District

Josephine Sau Fan Chow

Professor

STA International - Customer Case Study

STA International

Paul Egan

Head of Contact Centre Operations

The Football Pools achieves seamless CRM integration and boosted agent productivity with MaxContact

The Football Pools

Chris Lakey

Infrastructure Manager

The Honey Group - Customer Case Study

The Honey Group

Karl Burke

Manager

The Honey Group achieves 75% agent productivity and halves answer-machine calls with MaxContact

The Honey Group

Karl Burke

Manager

Redwood Group Triples Revenue with Automated Dialling

The Redwood Group

John Wigglesworth

Head of Governance, Risk & Compliance, Easi Pay

Tucoe - Customer Case Study

Tucoe

Richard

Chief Data Officer

Unitel Direct - Customer Case Study

Unitel Direct

Utilita achieves secure, scalable growth and boosted customer engagement with MaxContact

Utilita

Paul Taylor

Head of Telesales

We Finance Any Car - Customer Case Study

We Finance Any Car

Charles Butler

Head of Growth

Zinc Group (UK debt collections firm) achieves 75% more daily payments with MaxContact

Zinc Group

No matching case studies

Featured Companies

Canix

11 Case Studies

LanSchool

12 Case Studies

Infutor

10 Case Studies