MaxContact B2B Case Studies & Customer Successes

MaxContact is a software company with a difference. Formed by a group of contact centre professionals who had become frustrated with solution providers that over promised and under delivered on features, support and resilience. Since then, they have become one of the fastest growing contact centre specialists in the UK, going from strength to strength. They are so confident they can provide a better overall solution that they offer free trials and currently have a 97% uptake rate against existing solutions.

Advantis Improves Customer Service with MaxContact IVR, Auto-Payments and Webchat

Advantis

Brian Roscoe

IT Director

Adzooma achieves a 58% rise in prospecting and eliminates missed leads with MaxContact

Adzooma

Jamie Dixon

Head of sales

AGO Outsourcing achieves robust, reliable and responsive dialler performance with MaxContact

AGO Outsourcing

Stephen Rafferty

Chief Operations Officer

APJ Solicitors achieves 5x productivity boost with MaxContact

APJ Solicitors

Ryan Mellor

Communications Manager

CC33 (BPO contact centre) achieves improved customer experience and wins new business with MaxContact

CC33

Adam Robinson

IT Director

Chameleon Customer Contact achieves simplified billing, self-service reporting and 100% uptime with MaxContact

Chameleon Customer Contact

Chirple achieves scalable, secure cloud outbound engagement with MaxContact

Chirple

Compare My Insurance boosts contact rates and efficiency with MaxContact

Compare My Insurance

Mark Thomas

Chief Executive Officer

Connectivity CX achieves 30% efficiency uplift with MaxContact

Connectivity CX

Andrew Dent

Operations Director

D2MS achieves data-driven growth with MaxContact

D2MS

Steph Warricker

Operations Manager

Dudley Council boosts rental income collection with MaxContact

Dudley Council

Kelly Read

Assistant Team Manager

Firstsource achieves 50% higher agent productivity and scales from 50 to 750 seats with MaxContact

Firstsource

Free Green Energy achieves highest-ever sales day by slashing agent wait time with MaxContact

Free Green Energy

GFM achieves improved stability, compliance and custom reporting with MaxContact Enterprise

GFM

Steve Brown

H&T Group gains flexibility and hybrid working with MaxContact

H&T Group

Gareth Morgan

Operations and Communications Manager

ICX achieves over 30% productivity gain with MaxContact

ICX

Scott Brown

Technology Director

InDebted achieves 30% higher call productivity with MaxContact AI Agent

InDebted

Kandoo Car Credit boosts call handling and growth with MaxContact

Kandoo Car Credit

James Walsh

Head of Technology and Communications

Marston Holdings achieves omnichannel BPO efficiency with MaxContact

Marston Holdings

Craig Scott

Group Operations Director for Business Process Outsourcing

Open Utilities achieves doubled weekly deals and increased agent productivity with MaxContact

Open Utilities

Perfect Home achieves a secure, scalable cloud contact centre and improved agent efficiency with MaxContact

PerfectHome

Martin Cross

Head of IT

PFP Energy achieves improved debt recovery and efficiency with MaxContact

PFP Energy

Sarah Pinder

Project Manager

Quitline Victoria boosts client re-engagement with MaxContact AI Voice Agent

Quitline

Lindsay Whelan

Manager

Ready Steady Store achieves improved productivity, increased revenue and reliable support with MaxContact

Ready Steady Store

Return Fundraising achieves zero outages and higher productivity with MaxContact

Return Fundraising

South Western Sydney Local Health District improves patient care with MaxContact automated rostering

South Western Sydney Local Health District

Josephine Sau Fan Chow

Professor

STA International boosts contact rates and productivity with MaxContact

STA International

Paul Egan

Head of Contact Centre Operations

The Football Pools achieves seamless CRM integration and boosted agent productivity with MaxContact

The Football Pools

Chris Lakey

Infrastructure Manager

The Honey Group - Customer Case Study

The Honey Group

Karl Burke

Manager

The Honey Group achieves 75% agent productivity and halves answer-machine calls with MaxContact

The Honey Group

Karl Burke

Manager

The Redwood Group boosts productivity and contact rates with MaxContact

The Redwood Group

John Wigglesworth

Head of Governance, Risk & Compliance, Easi Pay

Tucoe - Customer Case Study

Tucoe

Richard

Chief Data Officer

Unitel Direct - Customer Case Study

Unitel Direct

Utilita achieves secure, scalable growth and boosted customer engagement with MaxContact

Utilita

Paul Taylor

Head of Telesales

We Finance Any Car boosts sales efficiency with MaxContact

We Finance Any Car

Charles Butler

Head of Growth

Zinc Group (UK debt collections firm) achieves 75% more daily payments with MaxContact

Zinc Group

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