Case Study: Free Green Energy achieves highest-ever sales day by slashing agent wait time with MaxContact

Free Green Energy - Customer Case Study

Free Green Energy (freegreensolarpanels.co.uk) had been struggling with ViciDial-based diallers from suppliers such as Comrex, Hostcomm and Aircall, facing very low talk time, high wait time between calls, regular downtime, limited reporting, poor answer machine detection and lost recordings. Frustrated by lack of development and support, Free Green Energy sought a new dialler to cut wait times and improve performance.

MaxContact implemented its dialler as a replacement and, during the first day of the trial, dramatically reduced agent wait time between calls. According to Free Green Energy, by mid-afternoon they had already beaten their highest ever sales day, demonstrating an immediate, measurable uplift after switching to MaxContact.

Free Green Energy