Case Study: Return Fundraising achieves zero outages and higher productivity with MaxContact

Return Fundraising Increasing Fundraising Efficiency

Return Fundraising is a charity fundraising agency that supports major UK charities with telephone fundraising campaigns. The team had been struggling with an unreliable outbound dialler platform, frequent bugs after updates, outages, poor vendor support, and limited customisation for agents, all of which affected productivity and their ability to focus on fundraising.

Return Fundraising switched to MaxContact’s outbound dialler platform in May 2024, gaining a more stable and intuitive solution with better callback scheduling, note-taking, automated dialling, and customisable dashboards. Since moving to MaxContact, the team has had zero outages, seen more contacts per hour, improved agent experience, and started to realise financial benefits from the increase in productivity.

Return Fundraising