Case Study: PFP Energy achieves improved debt recovery and efficiency with MaxContact

PFP Energy - Customer Case Study

PFP Energy, a Preston-based energy supplier, had been manually dialling and wanted to explore a cloud contact centre to improve its debt-chasing team. After comparing providers and receiving a recommendation, PFP Energy chose MaxContact for a consultative partnership to support implementation and train staff who had little prior experience with such a solution.

MaxContact deployed two senior consultants, assigned an account manager, and delivered web-based training plus technical support to implement its cloud contact centre quickly. As a result, PFP Energy saw immediate efficiency gains in debt collection, increased the number of customers contacted and brought more customer accounts out of arrears, with other departments already beginning to roll out the MaxContact solution.

PFP Energy

Sarah Pinder

Project Manager