Case Study: Connectivity CX achieves 30% efficiency uplift with MaxContact

Connectivity CX Boosting Contact Centre Efficiency

Connectivity CX, a leading technology and B2B service provider, quickly moved to an in-house contact centre during the pandemic, which created new efficiency and reporting challenges. To keep managing leads without cancelling subscriptions, they needed a more robust contact centre setup than the generic software and document tools they were initially using. MaxContact provided the dialler solution and support they needed, including outbound dialling and built-in WebRTC softphone capabilities.

MaxContact implemented a tailored contact centre solution for Connectivity CX, including a dialler, bespoke scripting to capture vehicle details, and automated email follow-up to the right sales agents. This helped the team streamline inbound and outbound calls, improve onboarding for remote agents, and access better daily reporting. As a result, Connectivity CX reported an estimated 25% to 30% uplift in efficiency, with greater visibility into performance and productivity.

Connectivity CX

Andrew Dent

Operations Director