Case Study: CC33 (BPO contact centre) achieves improved customer experience and wins new business with MaxContact

CC33 - Customer Case Study

CC33 is a full-service contact centre specialising in telemarketing, consultancy and boutique services that needed a bespoke, end-to-end solution to unite inbound and outbound communications, improve call dialing and win new business. They selected MaxContact and its Outbound engagement and Inbound engagement products to provide a BPO-focused partner with the tools and expertise to meet those needs.

MaxContact migrated all campaigns to its platform with zero downtime and supported cloud migration, number porting, training, data migration and compliance. CC33 now uses MaxContact’s outbound, inbound and omnichannel functionality—including virtual queuing, IVR automation and data insights—which has improved customer experience, reduced agent handle times and contact resolution times, and helped CC33 retain existing accounts and win new business.

CC33

Adam Robinson

IT Director