Case Study: Kandoo Car Credit boosts call handling and growth with MaxContact

Kandoo Car Credit Better Call Handling & Growth

Kandoo Car Credit, a UK-based car finance broker, needed to move away from manual dialling and a single-line phone setup that caused poor call routing, frequent internal transfers, long wait times, high abandon rates, and limited reporting. They chose MaxContact’s contact centre solution to help improve customer service and support their growing sales and operations teams.

MaxContact implemented automated dialling, IVR with queue and wait-time announcements, instant call recording access, real-time dashboards, coaching tools, and callback options. The results were strong: Kandoo increased lead generation capacity to over 2,000 calls per day, raised daily transfers from 45–60 to 100–120, reduced abandon rates, and scaled MaxContact licenses by 146% as the business grew to 20+ sales staff and new specialist teams.

Kandoo Car Credit

James Walsh

Head of Technology and Communications