Case Study: The Honey Group achieves 75% agent productivity and halves answer-machine calls with MaxContact

The Honey Group - Customer Case Study

The Honey Group, a family of legal-expertise firm focused on protecting clients’ wealth, needed to replace a failing outbound dialler provider that delivered low contact rates, poor answer‑machine detection and call recycling, frequent downtime, no API, weak reporting, little account management and slow support. After evaluating several suppliers, The Honey Group engaged MaxContact and took advantage of a 30‑day trial to assess its dialler platform.

MaxContact implemented its dialler with a dedicated Account Manager, full training, out‑of‑the‑box reporting (plus custom reports after a few weeks) and improved support. The Honey Group’s measurable results included agent productive time increasing from about 50% to 75%, answer‑machine calls dropping from 50% to 25%, support response times falling from 24–48 hours to under an hour, and more reliable API and reporting—delivering clear efficiency and revenue improvements.

The Honey Group

Karl Burke

Manager