Case Study: STA International boosts contact rates and productivity with MaxContact

STA International - Customer Case Study

STA International, a leading debt collection agency with more than 65 years’ experience in UK and international debt recovery, needed a reliable contact centre solution to support its outbound collection process. Working with MaxContact, the business wanted to improve contact rates, increase productivity, and stay compliant while handling high-volume calls.

MaxContact implemented its predictive and progressive dialler, along with reporting and compliance controls, to streamline operations and improve visibility for the team. As a result, STA International increased contact rates from 7.5% to 18%, boosted productivity by 6%, and improved overall performance while maintaining confidence in call abandonment compliance.

STA International

Paul Egan

Head of Contact Centre Operations