Case Study: H&T Group gains flexibility and hybrid working with MaxContact

H&T Group Scaling Flexibility & Support

H&T Group, Britain’s largest pawnbroker with 260 stores, needed a more flexible outbound dialler setup to support growth and reduce the cost and hassle of maintaining physical hardware. Its server-based legacy dialler limited scalability and made it harder to adapt to changing business needs, especially as the team also moved toward remote and hybrid working. MaxContact provided the cloud-based outbound dialler solution.

With MaxContact, H&T Group gained greater flexibility, secure remote working capability, and improved visibility for team leaders and managers across office and hybrid teams. The platform also improved user experience and team morale, while MaxContact’s responsive support and out-of-hours implementation helped the business roll out the new system quickly during Covid. H&T Group said the MaxContact solution was “more refined, polished and easier to use,” and it enabled faster access to live calls, recordings, and management information from anywhere.

H&T Group

Gareth Morgan

Operations and Communications Manager