Case Study: AGO Outsourcing achieves robust, reliable and responsive dialler performance with MaxContact

AGO Outsourcing - Customer Case Study

AGO Outsourcing, a UK contact centre operator, needed a modern, reliable dialler to support its centres and prioritised cloud deployment, strong reporting, ease of use and advanced dialing algorithms. They selected MaxContact’s cloud-based dialler for its responsive dialing capability, excellent reporting suite, user-friendly interface and proven robustness.

MaxContact deployed its dialler across AGO Outsourcing’s operations, delivering measurable improvements in dialing responsiveness, reporting visibility and overall system reliability. As a result, AGO Outsourcing names MaxContact a long-term partner and recommends the solution to anyone seeking a new dialler, citing clear operational gains in agent performance and platform stability.

AGO Outsourcing

Stephen Rafferty

Chief Operations Officer