Case Study: Chameleon Customer Contact achieves simplified billing, self-service reporting and 100% uptime with MaxContact

Chameleon Customer Contact - Customer Case Study

Chameleon Customer Contact, an Australian-owned customer contact and outsourcing specialist, struggled with a previous supplier whose billing system and pricing model were too complicated for their needs. They wanted a simple, competitive and flexible pricing approach and—after a careful selection process—chose the MaxContact system, attracted by its comprehensible billing and the opportunity to trial the platform before committing.

MaxContact delivered its contact centre solution with a free trial, thorough demos, on-site go-live support and training, enabling Chameleon to self-manage while knowing expert help was available. The result: simplified billing, 100% service uptime, inbound and outbound campaigns running across Australia and New Zealand, comprehensive out-of-the-box reporting plus a few custom reports, and responsive support from MaxContact.

Chameleon Customer Contact