Case Study: GFM achieves improved stability, compliance and custom reporting with MaxContact Enterprise

GFM - Customer Case Study

GFM, an award-winning customer experience agency of about 300 staff, had experienced three prior contact centre platforms that over‑promised and under‑delivered. Facing a new large, SLA‑driven campaign with strict security, compliance and bespoke reporting requirements, GFM ran a rigorous procurement and 30‑day proof‑of‑concept before selecting MaxContact and its Enterprise solution.

MaxContact implemented its Enterprise platform on Microsoft Azure (True Cloud) with a replicated database and Power BI access for custom reporting, plus dedicated account management, regular training and proactive support. MaxContact’s solution delivered marked improvements in system stability, enabled GFM to produce in‑house custom reports (avoiding large development costs), ensured compliance and gave GFM the resilience and confidence to meet demanding client SLAs.

GFM

Steve Brown