Case Study: South Western Sydney Local Health District improves patient care with MaxContact automated rostering

How Sydney Local Health District Transformed Patient Care with AI-Driven Rostering

South Western Sydney Local Health District (SWSLHD), a major healthcare provider in New South Wales serving over one million people, was struggling with manual rostering and staff management processes. These time-consuming, error-prone workflows made it difficult to manage leave, schedule shifts, and maintain visibility over staff availability, while also increasing reliance on costly agency staff. MaxContact provided an AI-driven automated rostering and workforce management solution to address these challenges.

With MaxContact’s integrated system, SWSLHD automated rostering, gave staff a mobile app to view schedules, request leave, and swap shifts, and enabled managers to manage compliance and staffing in real time. The result was a significant reduction in administrative time, lower dependence on agency staff, better use of existing resources, and more time for clinical staff to focus on patient care.

South Western Sydney Local Health District

Josephine Sau Fan Chow

Professor